Terms

• Telephone orders may be placed Mon - Fri 8:00 a.m. - 5:30 p.m. EST
  Phone: 1 888 746 1802 or (519) 743 1800
  International ph: 001 519 743 1800
• Website Orders may be sent twenty-four hours a day, seven days a week
• Fax orders may be sent twenty-four hours a day, seven days a week
  Fax: (519) 743 6776 International fax: 001 519 743 6776
• e-mail: sales@reprographic-intl.com
• Customers may also mail orders to:
  
  Reprographic Technology International Limited
  40 Dumart Place
  Kitchener, Ontario
  N2K 3C7
  Canada
   
• At RTI there is no minimum order requirement.

• For our Canadian customers, orders are FOB Kitchener, Ontario, and will be shipped same day, if in stock, and the order is placed by 4:30 pm EST.
• For our US customers, orders are FOB Amherst, NY or Brea, CA, and will be shipped same day, if in stock, and the order is placed by 5:00 pm EST.
• For our UK and European customers, orders are FOB Cinderford, UK, and will be shipped same day, if in stock, and the order is placed by 4:00 pm UK time.
• Terms and Conditions are subject to change without notice.

• We accept Visa, Mastercard and American Express
• New customers must complete the Customer Information / Credit Application Form in order to enable us to set up a credit account.
• Once an account has been opened and the credit application has been approved; orders are placed on your account. Prior to credit approval, all deliveries will be sent prepaid by Visa, Mastercard or Amex unless other special arrangements are made.
• All invoices are 30 days net for approved credit customers.
• NSF cheque charges are $10 per cheque.

• Pricing is in the currency of the RTI warehouse location.

• In the case where a damaged shipment is received, the customer must immediately notify the local carrier and leave the shipment as is until inspected by the carrier or his representative.
• In the case where a shipment has been damaged or not received as ordered, please contact the sales rep or your customer service rep at (519) 743-1800 with your Delivery Advice Number.
• You will be provided with a Return Material Authorization (RMA) number which must be included with any returned products or any request for a credit to your account.
• A 15% restocking fee is APPLICABLE on returned merchandise.

• Products are not returned in a timely manner.
• Returned products do not contain an RMA number.
• Products have been damaged by purchaser/customer.
• Products were not of RTI origin.

1. Site Draft - documents consigned to your bankers for clearance against site.
2. Wire Transfer (Bank to Bank) – any bank charges.
3. Bank Draft (via courier or mail) - to our Canadian address.
4. Credit Card - Mastercard, Visa, American Express